FREQUENTLY ASKED QUESTIONS

Is your site secure?

Yes – Global Whisky Source has put in place a number of foolproof security measures to protect our users, some of which we may not be able to disclose. SSL protects our buyers’ transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

Can I order by telephone?

Yes. Please call us during office hours on **Number**

Our office is open between Monday to Friday (9am-6pm BST)

Can I send my order to a different address?

Yes – just enter the name and address of the person you want us to deliver to in the ‘Delivery Details’ section when you are placing your order.

I am sending a gift but do not want to send an invoice

We dispatch gifts on behalf of our customers all the time and can add a gift message to accompany your order. Simply proceed to Checkout from your shopping basket and you will be able to add an address and gift message for this order. You can be assured that we will only send out the gift message and a delivery note with the order.

How quickly will my delivery arrive?

Unless the item ordered is unavailable, most deliveries will arrive within 2-3 working days after the order is placed. We will contact you if any items on your order are out of stock to advise on lead times or suggest an alternative.

What happens if my parcel is damaged when it arrives?

We send thousands of parcels every year, and only a handful have problems. However, if your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should either sign for it as ‘Arrived Damaged’ or refuse to sign for it and have it returned to us. You should contact us immediately if this happens.

If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.

Are all of your bottles available to buy from the website?

Almost every item we sell is listed on the website, but we sometimes keep special whiskies back purely for customers who make enquiries. If you are looking for a specific product not included on the site, please contact us.

Out-of-stock items

While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and not expected to come back into stock for some time. We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.

Johnnie Walker
The Macallan
Jameson Irish Whiskey
Glenfiddich Scotch Whisky
Chivas
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